Customer Support Consultant – German Speaker

workfully; Madrid; Híbrido; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Wellbeing programme

Career development support

International team

Descripción de la vacante

workfully in Madrid is hiring a Customer Support Consultant to serve professional clients in fintech, combining customer service with product knowledge. This hybrid role offers hands-on client interaction with banks and asset managers.

You will deliver training, demos, and webinars, work with Sales and Customer Success, and test new features. Fluency in German and English is required, and a degree in finance/economics/IT is preferred but not essential.

Formación

• Fluent German and English, both written and spoken.
• Degree or qualification in Finance, Economics, IT, or related field preferred.
• Interest in financial markets; fintech experience is a plus.
• Ability to work independently and under pressure in a fast-paced environment.
• Proactive mindset with a willingness to take ownership.

Responsabilidades

• Deliver customer support and user training via phone, email, and ticketing systems.
• Be first point of contact and operational key account for assigned clients.
• Collaborate with Sales and Customer Success to support the client experience.
• Test and validate new product features and share insights with the product team.
• Deliver product demos, presentations, and webinars for new and existing clients.
• Contribute to internal projects improving processes and customer satisfaction.

Conocimientos

Fluent German

Fluent English

Strong communication

Interpersonal skills

Proactive mindset

Educación

Degree in Finance, Economics, IT, or related field

Descripción del empleo

Location: Madrid, Spain (Hybrid – 3 days on-site)

About the role:

We're hiring on behalf of a fast-growing fintech opening a new Madrid hub this summer, as part of a broader European expansion. This is a strong entry point into financial markets for someone who wants to build a career at the intersection of client service and fintech.

As Customer Support Consultant, you'll support professional clients — banks, asset managers, and other financial institutions — combining customer service skills with a growing technical understanding of the product.

Responsibilities:

• Deliver customer support and user training via phone, email, and ticketing systems
• Act as first point of contact and operational key account for assigned clients
• Work closely with Sales and Customer Success teams to support the client experience
• Test and validate new product features, feeding insights back to the product team
• Deliver product demos, presentations, and webinars for new and existing clients
• Contribute to internal projects aimed at improving process and customer satisfaction

Requirements:

• Fluent German and English, written and spoken (business level or above)
• Degree or relevant qualification — Finance, Economics, IT, or related field preferred but not essential
• Genuine interest in financial markets; fintech experience is a plus, not a requirement
• Strong communication and interpersonal skills across a range of stakeholders
• Comfortable working independently and under pressure in a fast-paced environment
• Proactive mindset, with a willingness to take ownership

Compensation:

€26,000–32,000 gross/year, with flexibility to go higher for candidates with strong relevant experience.

What's on offer:

• Hybrid setup — 2 days remote once ramped up, plus up to 4 weeks/year working from another location
• Wellbeing initiatives and employee assistance programme
• Learning and development support, with a clear path for career growth
• International team, startup mindset, based in one of Europe's financial hubs