Client Success & Training Specialist

Autodesk, Inc.; Bellprat; Presencial; EUR 23.000 - 33.000; Jornada completa

Descripción de la vacante

Autodesk, Inc. is hiring a Client Services Specialist in Spain to provide frontline support to customers and partners, resolving access, licensing, and account issues. You will use Windows, MS Office, and Salesforce to deliver a high-quality service.

The role requires fluency in French and English, with Italian or Spanish as a plus, and involves training sessions, onboarding, and knowledge-base contributions. Flexible shifts may apply in a fast-paced, team environment.

Formación

• BSc or MSc graduate with 0–4 years of professional experience.
• Experience using a CRM system; Salesforce preferred.
• Willingness to work flexible shifts and overtime as needed.
• French and English fluent speaker; Italian or Spanish beneficial.
• Strong verbal and written communication skills.

Responsabilidades

• Provide multi-channel support (phone, chat, email) to customers and partners.
• Troubleshoot product access, licensing, account, and order-related issues.
• Ensure access to purchased software using internal systems and remote tools.
• Deliver a high-quality, solution-focused customer experience.
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance.
• Act as a subject matter expert on Autodesk policies, processes, and tools.
• Support partner enablement and collaborate cross-functionally to resolve issues.
• Contribute to knowledge base content and recommend process improvements.
• Maintain professionalism and adaptability in a fast-paced environment.

Conocimientos

CRM experience

Salesforce

Customer service

Problem solving

Educación

BSc or MSc

Herramientas

Windows

Microsoft Office

Descripción del empleo

Autodesk, Inc. is hiring a Client Services Specialist in Spain to provide frontline support to customers and partners, resolving access, licensing, and account issues. You will use Windows, MS Office, and Salesforce to deliver a high-quality service.

The role requires fluency in French and English, with Italian or Spanish as a plus, and involves training sessions, onboarding, and knowledge-base contributions. Flexible shifts may apply in a fast-paced, team environment.