Client Services Specialist, German Speaker

Jobtailor; Barcelona; Presencial; EUR 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Annual cash bonuses

Descripción de la vacante

Merantix is seeking a Client Services Specialist in Barcelona to provide exceptional support to Autodesk customers. Responsibilities include troubleshooting licensing issues and delivering a high-quality customer experience through multi-channel support. The ideal candidate will hold a BSc or MSc and possess fluency in both German and English.

The role demands strong problem-solving skills and the ability to manage multiple priorities in a dynamic environment. Flexible shifts and overtime may be required.

Formación

• 0–4 years of professional experience.
• Willingness to work flexible shifts and overtime.
• Experience in a customer service or support environment.

Responsabilidades

• Provide multi-channel support to customers.
• Troubleshoot product access and account issues.
• Conduct training sessions and webinars.

Conocimientos

Fluency in German

Fluency in English

Experience using CRM systems

Strong problem-solving skills

Communication skills

Educación

BSc or MSc degree

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

Job Requisition ID # 26WD98388

Position Overview

As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment.

Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries? Bring your skills to our team — apply today!

Key Responsibilities

• Provide multi-channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
• Act as a subject matter expert on Autodesk policies, processes, and tools
• Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
• Contribute to knowledge base content and recommend process improvements
• Maintain professionalism and adaptability in a fast-paced environment

Minimum Qualifications

• BSc or MSc graduate with 0–4 years of professional experience
• Fluency in German and English required
• Experience using a CRM system; Salesforce preferred
• Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)

Preferred Qualifications

• German plus other language skills are an advantage
• Strong verbal and written communication skills
• Experience in a customer service or support environment with strong problem-solving skills
• Ability to manage multiple priorities in a dynamic, fast-paced environment

Salary Transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging