Client Services & Licensing Specialist

Merantix; Barcelona; Híbrido; EUR 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Annual cash bonuses

Descripción de la vacante

Merantix is seeking a Client Services Specialist in Barcelona to provide exceptional support to Autodesk customers. Responsibilities include troubleshooting licensing issues and delivering a high-quality customer experience through multi-channel support. The ideal candidate will hold a BSc or MSc and possess fluency in both German and English.

The role demands strong problem-solving skills and the ability to manage multiple priorities in a dynamic environment. Flexible shifts and overtime may be required.

Formación

• 0–4 years of professional experience.
• Willingness to work flexible shifts and overtime.
• Experience in a customer service or support environment.

Responsabilidades

• Provide multi-channel support to customers.
• Troubleshoot product access and account issues.
• Conduct training sessions and webinars.

Conocimientos

Fluency in German

Fluency in English

Experience using CRM systems

Strong problem-solving skills

Communication skills

Educación

BSc or MSc degree

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

Merantix is seeking a Client Services Specialist in Barcelona to provide exceptional support to Autodesk customers. Responsibilities include troubleshooting licensing issues and delivering a high-quality customer experience through multi-channel support. The ideal candidate will hold a BSc or MSc and possess fluency in both German and English.

The role demands strong problem-solving skills and the ability to manage multiple priorities in a dynamic environment. Flexible shifts and overtime may be required.