Client Services Specialist, French speaker

Autodesk, Inc.; Bellprat; Presencial; EUR 23.000 - 33.000; Jornada completa

Descripción de la vacante

Autodesk, Inc. is hiring a Client Services Specialist in Spain to provide frontline support to customers and partners, resolving access, licensing, and account issues. You will use Windows, MS Office, and Salesforce to deliver a high-quality service.

The role requires fluency in French and English, with Italian or Spanish as a plus, and involves training sessions, onboarding, and knowledge-base contributions. Flexible shifts may apply in a fast-paced, team environment.

Formación

• BSc or MSc graduate with 0–4 years of professional experience.
• Experience using a CRM system; Salesforce preferred.
• Willingness to work flexible shifts and overtime as needed.
• French and English fluent speaker; Italian or Spanish beneficial.
• Strong verbal and written communication skills.

Responsabilidades

• Provide multi-channel support (phone, chat, email) to customers and partners.
• Troubleshoot product access, licensing, account, and order-related issues.
• Ensure access to purchased software using internal systems and remote tools.
• Deliver a high-quality, solution-focused customer experience.
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance.
• Act as a subject matter expert on Autodesk policies, processes, and tools.
• Support partner enablement and collaborate cross-functionally to resolve issues.
• Contribute to knowledge base content and recommend process improvements.
• Maintain professionalism and adaptability in a fast-paced environment.

Conocimientos

CRM experience

Salesforce

Customer service

Problem solving

Educación

BSc or MSc

Herramientas

Windows

Microsoft Office

Descripción del empleo

Job Requisition ID #26WD100488Position OverviewAs a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment.Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries? Bring your skills to our team — apply today!ResponsibilitiesProvide multi-channel support (phone, chat, email) to customers and partnersTroubleshoot product access, licensing, account, and order-related issues, ensuring timely resolutionEnsure access to purchased software using internal systems and remote toolsDeliver a high-quality, solution-focused customer experienceEducate customers and partners through training sessions, onboarding, webinars, and self-service guidanceAct as a subject matter expert on Autodesk policies, processes, and toolsSupport partner enablement and collaborate cross-functionally (including Sales) to resolve issuesContribute to knowledge base content and recommend process improvementsMaintain professionalism and adaptability in a fast-paced environmentMinimum QualificationsBSc or MSc graduate with 0–4 years of professional experienceExperience using a CRM systemWillingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)French and English fluent speakerPreferred QualificationsItalian or Spanish, plus other language skills are an advantageStrong verbal and written communication skillsExperience using a CRM system; Salesforce preferredExperience in a customer service or support environment with strong problem-solving skillsAbility to manage multiple priorities in a dynamic, fast-paced environment#LI-MM2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between 23,000 EUR and 33,000 EUR. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesBelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.Are you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).