Client Services Specialist, German speaker

Autodesk; Barcelona; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Autodesk in Barcelona is seeking a Client Services Specialist to provide frontline support to customers and partners, resolving product access, licensing, and account issues with clear communication and teamwork.

You will handle multi-channel support, troubleshoot, train customers, and contribute to knowledge base while staying adaptable in a fast-paced environment.

Formación

• BSc or MSc graduate with 0-4 years of professional experience.
• Experience using a CRM system.
• Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM).
• French or German fluent speaker and English fluent speaker.

Responsabilidades

• Provide multi-channel support (phone, chat, email) to customers and partners.
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution.
• Ensure access to purchased software using internal systems and remote tools.
• Deliver a high-quality, solution-focused customer experience.
• Educate customers and partners through training sessions, onboarding, webinars, and self‑service guidance.
• Act as a subject matter expert on Autodesk policies, processes, and tools.
• Support partner enablement and collaborate cross‑functionally (including Sales) to resolve issues.
• Contribute to knowledge base content and recommend process improvements.
• Maintain professionalism and adaptability in a fast-paced environment.

Conocimientos

CRM system

English fluent

French fluent

German fluent

Educación

Bachelor's or Master's degree

Herramientas

Salesforce

Descripción del empleo

Position Overview

As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment.

Responsibilities

• Provide multi-channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self‑service guidance
• Act as a subject matter expert on Autodesk policies, processes, and tools
• Support partner enablement and collaborate cross‑functionally (including Sales) to resolve issues
• Contribute to knowledge base content and recommend process improvements
• Maintain professionalism and adaptability in a fast-paced environment

Minimum Qualifications

• BSc or MSc graduate with 0-4 years of professional experience
• Experience using a CRM system
• Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)
• French or German fluent speaker and English fluent speaker

Preferred Qualifications

• Italian or Spanish, plus other language skills are an advantage
• Strong verbal and written communication skills
• Experience using a CRM system; Salesforce preferred
• Experience in a customer service or support environment with strong problem‑solving skills
• Ability to manage multiple priorities in a dynamic, fast-paced environment

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive.

Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.