Client Advisor _ Store Las Rozas Village

Etro; Las Rozas de Madrid; On-site; EUR 26,000 - 32,000; Full time

Job summary

Etro in Las Rozas Village is seeking a Client Advisor to deliver high-quality service and share the brand philosophy with customers. You will use product knowledge, discuss trends, and help drive store performance while building lasting customer relationships.

We value passion for fashion, team spirit, and strong communication skills. Fluency in English is required, and additional languages are a plus. The role involves assisting with selling ceremonies and maintaining Etro standards.

Qualifications

• Experience in a similar role within fashion retail companies.
• Ability to drive and exceed individual and store results with strong commercial awareness.
• Ability to adapt to different customers and maintain a positive attitude.
• Team playing attitude and good communication in a dynamic environment.
• Fluent in English; another language is a plus.

Responsibilities

• Provide exceptional customer service by meeting customer needs and sharing Etro culture.
• Assist customers with Etro selling ceremony and product knowledge.
• Advise on trends in fashion and luxury market with passion for fashion.
• Help achieve store goals and develop CRM relationships with customers.
• Support visual display and inventory replenishment following Etro guidelines.
• Maintain grooming standards as per Etro policies.

Skills

Customer service

Fashion retail

Communication skills

Team player

English fluency

Job description

For our store in el Las Rozas Village we are looking for a Client Advisor.

Job description

To provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Strong communication skillsAbility to work in a dynamic environment
• Fluent in english. Another language is a plus