Luxury Fashion Client Advisor & Heritage Expert

Etro; Las Rozas de Madrid; On-site; EUR 26,000 - 32,000; Full time

Job summary

Etro in Las Rozas Village is seeking a Client Advisor to deliver high-quality service and share the brand philosophy with customers. You will use product knowledge, discuss trends, and help drive store performance while building lasting customer relationships.

We value passion for fashion, team spirit, and strong communication skills. Fluency in English is required, and additional languages are a plus. The role involves assisting with selling ceremonies and maintaining Etro standards.

Qualifications

• Experience in a similar role within fashion retail companies.
• Ability to drive and exceed individual and store results with strong commercial awareness.
• Ability to adapt to different customers and maintain a positive attitude.
• Team playing attitude and good communication in a dynamic environment.
• Fluent in English; another language is a plus.

Responsibilities

• Provide exceptional customer service by meeting customer needs and sharing Etro culture.
• Assist customers with Etro selling ceremony and product knowledge.
• Advise on trends in fashion and luxury market with passion for fashion.
• Help achieve store goals and develop CRM relationships with customers.
• Support visual display and inventory replenishment following Etro guidelines.
• Maintain grooming standards as per Etro policies.

Skills

Customer service

Fashion retail

Communication skills

Team player

English fluency

Job description

Etro in Las Rozas Village is seeking a Client Advisor to deliver high-quality service and share the brand philosophy with customers. You will use product knowledge, discuss trends, and help drive store performance while building lasting customer relationships.

We value passion for fashion, team spirit, and strong communication skills. Fluency in English is required, and additional languages are a plus. The role involves assisting with selling ceremonies and maintaining Etro standards.