Client Advisor - RTW Department Barcelona

LVMH Group; Barcelona; On-site; EUR 23,000 - 27,000; Full time

Job summary

FENDI Barcelona is seeking a Client Advisor for the RTW Department to deliver an extraordinary luxury shopping experience, promote FENDI history, craftsmanship, and material quality, and drive sales targets.

You will lead in-store sales, upsell across product categories, manage client relationships with CRM tools, and ensure precise stock handling and inventory maintenance in line with company standards.

Qualifications

• 2-5 years’ experience in Fashion/Luxury Sale.
• Bachelor’s Degree or equivalent preferred.
• Strong selling and communication skills.
• Excellent relationships skills.
• Organization, professionalism, self-confidence.
• Computer skills and Retail management system knowledge.
• Goal oriented approach, multitasking.
• Strong knowledge and/or interest for Fashion/Luxury Industry.

Responsibilities

• Lead individual sales and achieve performance target and KPI.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Client Management: Strengthen customer relations and nurture loyal FENDI customer base with CRM tools.
• Manage customer service quality, offering professional and personal touch.
• Store Operations: operate the retail management system for stock transfers, payments, stock inquiries and customer database input.
• Store Management: support inventory accuracy through proper receiving, display and storage of merchandise.

Skills

Fashion/Luxury sales experience

Strong selling skills

Excellent communication

CRM tools knowledge

Education

Bachelor’s degree or equivalent

Tools

Retail management system

Job description

Client Advisor - RTW Department Barcelona

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories
• Client Management
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
• Store Operations
• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input
• Store Management
• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• 2-5 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry