Client Advisor Madrid Ortega

Fendi Italia Srl; Madrid; On-site; EUR 30,000 - 50,000; Full time

Job summary

Fendi Italia Srl in Madrid is seeking a Client Advisor to deliver an exceptional luxury experience to clients. The role involves engaging in sales, managing customer relations, and operating retail management systems effectively.

Candidates should have 5-7 years of experience in luxury sales, a preferred Bachelor's degree, and strong communication and selling skills. The position requires a goal-oriented approach and a passion for the fashion industry.

Qualifications

• 5-7 years’ experience in Fashion/Luxury Sale.
• Manages own image standards on a high level.
• Excellent relationship skills.

Responsibilities

• Lead individual sales and achieve performance targets.
• Engage in upselling, cross selling, and multiple selling.
• Strengthen customer relations and nurture a loyal customer base.

Skills

Strong selling skills

Communication skills

Customer relationship management

Organization skills

Goal-oriented approach

Education

Bachelor's Degree or equivalent

Tools

Retail management system knowledge

CRM tools

Job description

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job responsibilities:

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile:

• 5-7 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry