Luxury Client Advisor — Elevate the Customer Experience

Fendi Italia Srl; Barcelona; On-site; EUR 21,000 - 32,000; Full time

Job summary

Fendi Italia Srl in Barcelona is seeking a Client Advisor for the RTW Department. You will deliver luxurious client experiences, promote Fendi history, craftsmanship, and materials, and lead personal sales to achieve targets.

You will engage in upselling across product categories, manage client relations with CRM tools, and support store operations and inventory control, ensuring impeccable service and presentation.

Qualifications

• 2-5 years’ experience in fashion/luxury sales.
• Bachelor’s degree or equivalent preferred.
• Strong selling and communication skills; professional appearance.

Responsibilities

• Lead individual sales and achieve KPIs.
• Upsell, cross-sell and multi-selling across product categories.
• Strengthen customer relations and nurture loyal FENDI customers via CRM.
• Maintain high service quality with professional and personalized attention.
• Operate the retail management system for stock transfers, payments and databases.
• Support inventory accuracy and proper receiving of merchandise.

Skills

Fashion luxury sales

Communication skills

Customer relations

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Retail management system

Job description

Fendi Italia Srl in Barcelona is seeking a Client Advisor for the RTW Department. You will deliver luxurious client experiences, promote Fendi history, craftsmanship, and materials, and lead personal sales to achieve targets.

You will engage in upselling across product categories, manage client relations with CRM tools, and support store operations and inventory control, ensuring impeccable service and presentation.