Luxury Client Concierge & Sales Lead

LVMH Group; Barcelona; Presencial; EUR 23.000 - 27.000; Jornada completa

Descripción de la vacante

FENDI Barcelona is seeking a Client Advisor for the RTW Department to deliver an extraordinary luxury shopping experience, promote FENDI history, craftsmanship, and material quality, and drive sales targets.

You will lead in-store sales, upsell across product categories, manage client relationships with CRM tools, and ensure precise stock handling and inventory maintenance in line with company standards.

Formación

• 2-5 years’ experience in Fashion/Luxury Sale.
• Bachelor’s Degree or equivalent preferred.
• Strong selling and communication skills.
• Excellent relationships skills.
• Organization, professionalism, self-confidence.
• Computer skills and Retail management system knowledge.
• Goal oriented approach, multitasking.
• Strong knowledge and/or interest for Fashion/Luxury Industry.

Responsabilidades

• Lead individual sales and achieve performance target and KPI.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Client Management: Strengthen customer relations and nurture loyal FENDI customer base with CRM tools.
• Manage customer service quality, offering professional and personal touch.
• Store Operations: operate the retail management system for stock transfers, payments, stock inquiries and customer database input.
• Store Management: support inventory accuracy through proper receiving, display and storage of merchandise.

Conocimientos

Fashion/Luxury sales experience

Strong selling skills

Excellent communication

CRM tools knowledge

Educación

Bachelor’s degree or equivalent

Herramientas

Retail management system

Descripción del empleo

FENDI Barcelona is seeking a Client Advisor for the RTW Department to deliver an extraordinary luxury shopping experience, promote FENDI history, craftsmanship, and material quality, and drive sales targets.

You will lead in-store sales, upsell across product categories, manage client relationships with CRM tools, and ensure precise stock handling and inventory maintenance in line with company standards.