Client Advisor Manager - Barcelona Paseo de Gracia

Moncler; Barcelona; On-site; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Meal vouchers

MBO incentive plan

Job summary

Moncler is seeking a Full-Time Client Advisor Manager for its Barcelona boutique on Paseo de Gracia. You will lead a dedicated sales team, drive client experience, and achieve sales targets while upholding Moncler's brand standards.

The role emphasizes clienteling, product knowledge, and store operations, with a competitive salary and benefits aligned to experience in luxury retail.

Qualifications

• 3–5 years of experience in retail management, preferably luxury retail.
• Fluent in Spanish and English, both written and spoken.
• Strong interpersonal and communication skills.
• Ability to analyze sales performance and trends.
• Experience leading a sales team toward targets.

Responsibilities

• Engage with customers, understand needs, recommend products, and drive transactions.
• Develop product knowledge to enhance client experience.
• Set and monitor KPIs to improve business effectiveness.
• Build and maintain personalized client relationships through clienteling.
• Deliver excellent after-sales service, including returns and exchanges.
• Develop and execute the store's client strategy to grow the client base.
• Ensure store operations run smoothly and support brand standards.
• Create engaging visual showcases aligned with merchandising strategies.

Skills

Fluency in Spanish

Fluency in English

Interpersonal skills

Communication skills

Analytical skills

Team leadership

Retail management experience

Luxury retail experience

Tools

Microsoft Office

Job description

Overview

Moncler is currently looking for a

Barcelona - Paseo de Gracia

As a Client Advisor Manager you proactively lead successful sales activity for excellent results, ensuring every client benefits from the complete Moncler Client Experience. You are accountable for achieving sales targets and key qualitative objectives, managing a dedicated sales team identified on a regular basis.

Overview

Moncler is currently looking for a Full-Time Client Advisor Manager to join the team of our boutique in Barcelona - Paseo de Gracia As a Client Advisor Manager you proactively lead successful sales activity for excellent results, ensuring every client benefits from the complete Moncler Client Experience. You are accountable for achieving sales targets and key qualitative objectives, managing a dedicated sales team identified on a regular basis.

Your Impact

BUSINESS

Sales

Engage with customers, understand their needs, recommend products, and drive transactions to increase revenue and ensure satisfaction.

Product Knowledge

Understand product features, benefits, and applications to enhance sales and client experience.

KPI Management

Set, track, and optimize key performance indicators to measure and improve business effectiveness.

CLIENT

Clienteling

Build and maintain strong, personalized client relationships through attentive service and tailored recommendations to foster loyalty.

After-sales

Deliver excellent client service by handling returns, exchanges, and warranty claims while addressing feedback and promoting additional sales.

Client Experience

Provide exceptional service, promptly address concerns, offer personalized assistance, and maintain a welcoming atmosphere.

Client Development

Develop and execute the store’s client strategy, upgrading current clients, expanding the client base, and achieving long‑term clienteling goals.

PROCEDURES

System & Processes

Implement, maintain, and optimize store operations for seamless business workflows.

STORE IMAGE

Windows and Display

Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.

Visual Merchandising

Ensure proper inventory management and display alignment with store aesthetics and sales strategies.

PEOPLE

Team Organization

Organize and align team efforts to achieve goals efficiently.

Team Growth

Foster team development, enhance collaboration, and maintain a positive work culture.

Qualifications

• 3-5 years of experience in retail management, preferably within the luxury sector;
• Solid background in luxury retail environments;
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook;
• Fluency in Spanish and English, both written and spoken;
• Excellent interpersonal and communication skills;
• Strong analytical capabilities, with the ability to interpret sales performance reports, identify trends, and perform quantitative analyses to support business decisions.

We Are Looking For Someone Who Demonstrates

• A proven track record of driving sales performance, cultivating a loyal client base, and developing high‑performing teams;
• Excellent communication skills, with the ability to build effective relationships with clients, colleagues, and stakeholders at all levels;
• Exceptional attention to detail, combined with a strong sensitivity to product, craftsmanship, and brand standards;
• A proactive and results‑oriented mindset, coupled with a passion for delivering excellence in every aspect of the client experience.

Compensation & Benefits

• Gross annual salary range: €40,000–€45,000, depending on relevant experience, skills, and internal equity considerations.
• Annual Company’s Management by Objectives (MBO) incentive plan linked to store performance.
• Meal vouchers provided for each worked day.

"Moncler is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, skin color, religion, marital status, age, nationality, ancestry, disability, neurodiversity, medical condition, gender, gender identity or expression, or sexual orientation. We celebrate diversity and are committed to fostering an inclusive environment where everyone can thrive."