Luxury Boutique Client Advisor — Madrid

CALZATURIFICIO STEPHEN S.R.L.; Madrid; On-site; EUR 22,000 - 28,000; Full time

Job summary

Marni in Madrid is seeking a Client Advisor to join its boutique team. You will greet customers, assist with product selection, and process cash and card payments in a luxury retail setting.

The ideal candidate has at least 1 year of experience in luxury fashion, fluent English, and a confident, friendly attitude. You will maintain stock, display products, and help deliver a memorable shopping experience.

Qualifications

• Minimum 1 year of experience as Sales Associate in Luxury/Fashion; RTW and accessories selling experience a plus.
• Fluent English required; excellent communication with customers.
• Friendly, engaging personality; confident manner and result-oriented.

Responsibilities

• Greeting customers;
• Be involved in stock control and management;
• Assisting customer to find what they are looking for;
• Giving advice and guidance on product selection to customers;
• Being responsible for processing cash and card payments;
• Reporting discrepancies and problems to the supervisor;
• Dealing with customer refunds;
• Responsible dealing with customer complaints;
• Working within established guidelines, particularly with brand;
• Attaching tags to merchandise on the floor;
• Receiving and storing the delivery of stock;
• Keeping up to date with special promotions and putting up displays.

Skills

Fluent English

Customer service

Teamwork

Positive attitude

Tools

Inventory techniques

Job description

Marni in Madrid is seeking a Client Advisor to join its boutique team. You will greet customers, assist with product selection, and process cash and card payments in a luxury retail setting.

The ideal candidate has at least 1 year of experience in luxury fashion, fluent English, and a confident, friendly attitude. You will maintain stock, display products, and help deliver a memorable shopping experience.