Bilingual Tier 2 Tech Support - English/Spanish (Remote)

Fuku; Madrid; Remote; EUR 21,000 - 32,000; Full time

Job summary

Callnovo is seeking an English-Spanish bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This remote freelance position is ideal for candidates with strong English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.

The role requires effective communication across emails, calls, and chat, with adherence to data privacy and client workflows.

Qualifications

• Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
• Experience in customer support, call center, help desk, or technical support.
• Ability to work 3:00 PM - 12:00 AM CET, 5 days per week, including possible weekend rotation.

Responsibilities

• Provide Tier 2 customer and technical support in both English and Spanish.
• Troubleshoot product, account, and service issues, guiding customers to resolution.
• Accurately escape complex cases with clear notes and supporting details.
• Maintain professional communication across email, phone, chat, or ticketing channels.
• Follow client workflows, quality standards, and data privacy requirements.

Skills

Bilingual English/Spanish

CRM systems

Ticketing systems

Tools

Remote troubleshooting

Escalation workflows

Job description

Callnovo is seeking an English-Spanish bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This remote freelance position is ideal for candidates with strong English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.

The role requires effective communication across emails, calls, and chat, with adherence to data privacy and client workflows.