Multilingual Customer Care Specialist (English & French)

Mercier Consultancy Md; Madrid; Hybrid; EUR 38,000 - 56,000; Full time

Job summary

Medtronic, a global leader in healthcare technology, seeks a Customer Service Specialist to support day-to-day patient care by delivering exceptional service. Based in Madrid with a hybrid work arrangement, you will help healthcare providers manage inquiries, orders, and escalations while collaborating with cross-functional teams.

Ideal candidates will have English and French proficiency, strong data analysis skills, and experience with MS Office.

Qualifications

• 4+ years in customer service, customer operations, or related environment.
• Proficiency in English and French, both written and spoken.
• Experience managing complex customer situations and escalations.
• Experience analyzing operational data to drive improvements.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).

Responsibilities

• Act as subject matter expert for complex customer inquiries and escalations.
• Manage transactions, quotations, orders, and follow-ups with accuracy.
• Partner with internal stakeholders to resolve complex customer matters.
• Identify opportunities to improve processes and workflows.
• Participate in projects, system implementations, and UAT activities.
• Support compliance with policies, procedures, and quality requirements.
• Analyze operational data and performance trends to identify improvements.
• Support knowledge-sharing, onboarding, and training within the team.

Skills

English (fluent)

French (fluent)

Customer service experience

Data analysis

MS Office

Education

Bachelor's degree

Associate's degree

High School Diploma

Tools

SAP

Salesforce

Job description

Medtronic, a global leader in healthcare technology, seeks a Customer Service Specialist to support day-to-day patient care by delivering exceptional service. Based in Madrid with a hybrid work arrangement, you will help healthcare providers manage inquiries, orders, and escalations while collaborating with cross-functional teams.

Ideal candidates will have English and French proficiency, strong data analysis skills, and experience with MS Office.