Hybrid: Multilingual Customer Care Specialist

Cronoshare.Com; Majadahonda; Hybrid; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is expanding its in-house Service & Repair Customer Care team in Madrid. We are seeking a Customer Service Specialist who thrives in a fast-paced environment, handling complex inquiries, orders, and escalations to support healthcare providers and patient care.

The role combines office-based and remote work in a hybrid model. Requirements include 4+ years in customer service, fluent English and French, and experience with MS Office; knowledge of SAP or Salesforce is a plus.

Qualifications

• High School Diploma with 4+ years in customer service or related environment.
• Associate's Degree with 2+ years, or Bachelor's with 1+ year of experience in customer service.
• Proficiency in English and French, both written and spoken.

Responsibilities

• Act as subject matter expert for complex customer inquiries and escalations.
• Manage transactions, quotations, orders, and follow-up activities with accuracy.
• Partner with internal stakeholders to resolve complex customer issues.
• Identify opportunities to improve processes and workflows, implementing sustainable solutions.
• Participate in projects, system implementations, and UAT activities.
• Support compliance with company policies and quality requirements.
• Analyze data to identify performance trends and opportunities for improvement.
• Support onboarding and training activities within the Customer Care team.

Skills

English

French

Customer service

Data analysis

MS Office

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

SAP

Salesforce

Job description

Medtronic is expanding its in-house Service & Repair Customer Care team in Madrid. We are seeking a Customer Service Specialist who thrives in a fast-paced environment, handling complex inquiries, orders, and escalations to support healthcare providers and patient care.

The role combines office-based and remote work in a hybrid model. Requirements include 4+ years in customer service, fluent English and French, and experience with MS Office; knowledge of SAP or Salesforce is a plus.