Bilingual Tech Support Agent (French/English) | CCNA Ready

ADM Value Barcelona; Barcelona; Presencial; Confidencial; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Salary €22,000–€25,000 gross annually

Weekdays schedule

Descripción de la vacante

ADM Value Barcelona is seeking a French & English Technical Support Agent to join our Barcelona team, delivering first-level support to an international client in the Internet & Technology sector.

The role requires native or fluent French and fluent English, plus a CCNA 1 certification or equivalent networking knowledge. You will handle basic troubleshooting, follow guidelines, and escalate complex issues when needed, ensuring a positive customer experience.

Formación

• Native or fluent French at C1/C2 level.
• Fluent English at C1 level or higher.
• CCNA 1 certification or equivalent basic Cisco networking knowledge.
• Basic understanding of TCP/IP, LAN/WAN, network connectivity, routers and switches, and basic troubleshooting.

Responsabilidades

• Provide first-level customer and technical support to users.
• Assist customers with basic questions and issues related to internet services.
• Identify and troubleshoot basic connectivity and technical problems.
• Follow established troubleshooting procedures and technical guidelines.
• Collect information to understand and resolve incidents.
• Escalate more complex issues to appropriate support teams.
• Maintain accurate customer information and incident records.
• Provide professional and customer-focused service in French and English.
• Ensure a positive customer experience throughout the support process.

Conocimientos

French language

English language

Networking basics

Educación

CCNA 1 certification

Descripción del empleo

ADM Value Barcelona is seeking a French & English Technical Support Agent to join our Barcelona team, delivering first-level support to an international client in the Internet & Technology sector.

The role requires native or fluent French and fluent English, plus a CCNA 1 certification or equivalent networking knowledge. You will handle basic troubleshooting, follow guidelines, and escalate complex issues when needed, ensuring a positive customer experience.