Bilingual Tech Support Agent (FR/EN) – Mon-Fri, Permanent

ADM Value Barcelona; Barcelona; Presencial; Confidencial; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent / Indefinite contract

€22,000 – €25,000 gross annual salary

Mon-Fri schedule

No weekend shifts

International environment

Training provided

Descripción de la vacante

ADM Value Barcelona is seeking a French & English Technical Support Agent to join our Barcelona team. You will provide first-level support to an international client in the Internet & Technology industry, combining strong communication with a basic networking background.

The role focuses on troubleshooting, information gathering, and clear explanations for non-technical users, with opportunities to advance in IT support and develop Cisco-related skills such as CCNA 1.

Formación

• Native or fluent French – C1/C2 level.
• Fluent English – minimum C1 level.
• CCNA 1 certification or equivalent basic Cisco networking knowledge.

Responsabilidades

• Provide first-level customer and technical support to users.
• Assist customers with basic questions and issues related to internet services.
• Identify and troubleshoot basic connectivity and technical problems.
• Follow established troubleshooting procedures and technical guidelines.
• Collect the necessary information to understand and resolve incidents.
• Escalate more complex technical issues to the appropriate support teams.
• Keep customer information and incident records accurately updated.
• Provide a professional and customer-focused service in French and English.
• Ensure a positive customer experience throughout the support process.

Conocimientos

French language

English language

Customer service

Herramientas

CCNA 1 certification

Descripción del empleo

ADM Value Barcelona is seeking a French & English Technical Support Agent to join our Barcelona team. You will provide first-level support to an international client in the Internet & Technology industry, combining strong communication with a basic networking background.

The role focuses on troubleshooting, information gathering, and clear explanations for non-technical users, with opportunities to advance in IT support and develop Cisco-related skills such as CCNA 1.