Bilingual SaaS Account Manager (Italian/English)

Enginy; Barcelona; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Cobee compensation

Pension plan

Short Fridays

Birthday & vacation

WFH allowance

Work from Anywhere

Gym discount

Fresh fruit

Beachfront office

Mentoring & conferences

Career growth

Team events

Collaborative culture

Job summary

Enginy is seeking an Account Manager to oversee a portfolio of customers in the Italian and English-speaking market, driving retention and growth. You will steward relationships, monitor health scores, and coordinate renewals, using product insights to maximize value for customers and the company.

The role emphasizes proactive account management, clear communication, and strong CRM discipline, with opportunities to impact strategy and participate in ongoing SaaS learning and development.

Qualifications

• 2–5 years of experience in Customer Success or Account Management in B2B SaaS.
• Italian and English proficiency is essential.
• Strong communication and relationship-building skills.
• Proactive, ownership-driven mindset.
• Comfortable using CRM and customer success tools.

Responsibilities

• Proactively manage accounts to minimize churn and secure renewals.
• Identify risks early and build engagement plans with customers.
• Maintain accurate CRM data, health scores, and renewal timelines.
• Use product usage and feedback to manage account health.

Skills

Italian

English

Customer Success

Account Management

CRM tools

Communication

Relationship-building

Proactive mindset

Tools

CRM systems

Job description

Enginy is seeking an Account Manager to oversee a portfolio of customers in the Italian and English-speaking market, driving retention and growth. You will steward relationships, monitor health scores, and coordinate renewals, using product insights to maximize value for customers and the company.

The role emphasizes proactive account management, clear communication, and strong CRM discipline, with opportunities to impact strategy and participate in ongoing SaaS learning and development.