Bilingual Spanish/English Onsite CX Agent – Barcelona

Concentrix Experts Colombia S.A.S.; Barcelona; Sur place; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Full training

Career development programs

Central Barcelona location

Résumé du poste

Concentrix Experts Colombia S.A.S. in Barcelona (onsite) is seeking a Customer Service Representative fluent in Spanish and proficient in English. You will handle customer requests, provide guidance, and uphold service levels while collaborating with supervisors.

The role includes full training, team support, and the chance to grow within a global tech/services company. The position offers a 39-hour week, a fixed-term contract, and a base salary with a potential annual bonus.

Qualifications

• Native Spanish; proficient in English.
• Experience in a similar customer service role.
• Basic sales, upselling and cross-selling skills.
• Good disposition for customer service work.
• Familiarity with Windows/MS Office tools.

Responsabilités

• Respond to customer requests and provide guidance to ensure satisfaction and SLA adherence.
• Escalate potential service issues as needed.
• Follow project processes and procedures.
• Provide cover for colleagues in absences within the team or across teams.
• Coordinate with Supervisors/Mentors on project tasks and administrative duties.
• Attend regular team meetings and support service performance and quality.

Connaissances

Spanish (native)

English (proficient)

Sales skills

Customer service

Communication

Outils

Windows

MS Office

Description du poste

Concentrix Experts Colombia S.A.S. in Barcelona (onsite) is seeking a Customer Service Representative fluent in Spanish and proficient in English. You will handle customer requests, provide guidance, and uphold service levels while collaborating with supervisors.

The role includes full training, team support, and the chance to grow within a global tech/services company. The position offers a 39-hour week, a fixed-term contract, and a base salary with a potential annual bonus.