Bilingual Logistics Operations Manager – EU Markets

TikTok; Madrid; On-site; EUR 45,000 - 75,000; Full time

Job summary

TikTok is seeking an experienced logistics operations manager to oversee end-to-end logistics across EU new markets, including import clearance, courier delivery, warehouse fulfillment, and reverse logistics. You will own SOPs, KPI tracking, and drive improvements.

The role requires a Bachelor’s degree, strong knowledge of 3PLs across EU, data-driven decision making, and fluent Chinese for CN cross-border coordination. Travel within Europe is possible.

Qualifications

• Bachelor’s degree or higher required; preferably in engineering, science, logistics, transportation, or operations management.
• Solid understanding of logistics operation segments including data integration, first mile pickup, parcel sorting, linehaul, courier delivery, returns, and import clearance.
• Proven experience in 3PL management across multiple EU markets.
• Self-motivated, results-driven, analytical and data-driven approach.
• Fluent Chinese required to communicate with CN cross-border merchants and stakeholders.

Responsibilities

• Oversee logistics operations across one or more EU new markets, including import clearance, courier delivery, warehouse fulfillment and reverse logistics.
• Own SOPs and KPI tracking; identify root causes and drive solutions with business impact.
• Build and manage strategic relationships with Key Sellers, 3PLs and Logistics Providers.
• Conduct market research and develop operation plans to hedge risks from market or policy changes.
• Manage day-to-day operations and drive team performance improvements.

Skills

Data-driven mindset

Analytical thinking

Stakeholder communication

Multicultural collaboration

Education

Bachelor’s degree or higher in engineering, science, logistics, transportation, or operations management

Job description

TikTok is seeking an experienced logistics operations manager to oversee end-to-end logistics across EU new markets, including import clearance, courier delivery, warehouse fulfillment, and reverse logistics. You will own SOPs, KPI tracking, and drive improvements.

The role requires a Bachelor’s degree, strong knowledge of 3PLs across EU, data-driven decision making, and fluent Chinese for CN cross-border coordination. Travel within Europe is possible.