Logistics Operations Manager (Chinese Speaker), Eu Markets, Tiktok Shop

TikTok Inc.; Madrid; On-site; EUR 45,000 - 75,000; Full time

Job summary

TikTok is seeking an experienced logistics operations manager to oversee end-to-end logistics across EU new markets, including import clearance, courier delivery, warehouse fulfillment, and reverse logistics. You will own SOPs, KPI tracking, and drive improvements.

The role requires a Bachelor’s degree, strong knowledge of 3PLs across EU, data-driven decision making, and fluent Chinese for CN cross-border coordination. Travel within Europe is possible.

Qualifications

• Bachelor’s degree or higher required; preferably in engineering, science, logistics, transportation, or operations management.
• Solid understanding of logistics operation segments including data integration, first mile pickup, parcel sorting, linehaul, courier delivery, returns, and import clearance.
• Proven experience in 3PL management across multiple EU markets.
• Self-motivated, results-driven, analytical and data-driven approach.
• Fluent Chinese required to communicate with CN cross-border merchants and stakeholders.

Responsibilities

• Oversee logistics operations across one or more EU new markets, including import clearance, courier delivery, warehouse fulfillment and reverse logistics.
• Own SOPs and KPI tracking; identify root causes and drive solutions with business impact.
• Build and manage strategic relationships with Key Sellers, 3PLs and Logistics Providers.
• Conduct market research and develop operation plans to hedge risks from market or policy changes.
• Manage day-to-day operations and drive team performance improvements.

Skills

Data-driven mindset

Analytical thinking

Stakeholder communication

Multicultural collaboration

Education

Bachelor’s degree or higher in engineering, science, logistics, transportation, or operations management

Job description

Responsibilities

About the Team

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall operation solutions in EU new markets

Responsibilities

• Overseeing the logistics operation across one or multiple EU new markets, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
• As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day-to-day operations, track record of high performance and team improvement.

Qualifications

Minimum Qualifications

• Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, or operations management background;
• Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
• Solid working experience and relationship in 3PL management across multiple EU markets;
• Self-motivated and results-driven, analytical and data-driven;
• Fluent communication in Chinese is required to communicate with CN cross-border merchants and internal stakeholders based in China.

Preferred Qualifications

• Solid working experience in platform logistics across pan-EU markets, with deep understanding and working relationships with major courier companies;
• Fair understanding of e-commerce marketplace operation and governance policy;
• Able to do short-term business travel within Europe and UK.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.