TikTok Shop - Logistics Operations Project Intern, Intra-EU, 2027 Start

TikTok; Madrid; On-site; EUR 6,700 - 11,000; Full time

Job summary

TikTok is seeking a Project Intern in Madrid to contribute to short-term projects within the Supply Chain and Logistics team. This internship offers hands-on experience, industry exposure, and the chance to apply your knowledge to real-world challenges while building a foundation for growth.

You will participate in weekly calls with LSP managers, coordinate with sellers and local teams to resolve first-mile and last-mile issues, monitor dashboards for backlogs, and assist with merchant

Qualifications

• Pursuing an undergraduate degree in supply chain, logistics, or related discipline.
• Eligible to work in Spain; availability for a minimum 16 weeks full-time or part-time.
• Strong organizational and communication skills.
• Proficient with Microsoft Office; Excel skills preferred.

Responsibilities

• Participate and conduct weekly calls with logistics service providers (LSP) managers to review KPIs.
• Communicate daily with sellers and local LSP teams to resolve first-mile and last-mile issues.
• Proactively monitor dashboards and backlogs to identify and resolve collection issues.
• Assist with merchant onboarding plans for 3PL and 4PL conversion.
• Support cross-functional teamwork in a fast-paced environment.

Skills

Organizational skills

Excellent communication skills

Cross-functional collaboration

Attention to detail

Eager to work in a fast-paced env

Education

Undergraduate degree in supply chain, logistics, business operations, or related

Available to start November 2026

Eligible to work in Spain

Tools

Microsoft Office

Excel

Job description

Responsibilities

About the team

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for talented individuals to join us for an internship.

Our Internship program offers students hands- on experience, industry exposure and opportunities to apply their knowledge to real -world challenges while building a strong foundation for personal and professional growth.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Key Responsibilities

• Participate and conduct weekly calls with logistics service providers (LSP) managers to review main KPIs.
• Communicate daily with sellers and local LSP teams to solve first-mile collection and last-mile delivery issues, etc.
• Proactive monitoring of created, pick-up volume and backlogs via different dashboards/reports and identify and resolve collection issues, fails, late or missing ascans, leadtime offenders.
• Merchant escalations (no show / no capacity) including merchant outreach via AM or AOC.
• Support with merchant onboarding plans 3PL > 4PL conversion.

Qualifications

Minimum Qualifications

• Currently pursuing a Undergraduate degree in supply chain, logistics, business operations, or a related discipline. Eligible to work in Spain, available to attend the internship for a minimum of 16 weeks on a full-time or part-time basis;
• Able to start the internship in November 2026
• Strong organizational skills with the ability to manage multiple tasks and priorities independently.
• Excellent communication skills.
• Proficient in Microsoft Office, familiarity with Excel (pivot tables, vlookups) is preferred.
• Eager to work in a cross-functional, fast-paced environment.

Preferred Qualifications

• Preferred major in Supply Chain, Logistics, Business Management, Project Management, Engineering, Analytics, Mathematics, or a related field;
• Prior internship or academic project experience in supply chain, logistics, project coordination, or systems testing;
• Detail-oriented, self-driven, and a collaborative team player.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.