Cross-Border Logistics Operations Manager

JD.COM; Madrid; On-site; EUR 45,000 - 70,000; Full time

Job summary

JD.COM in Madrid is seeking an experienced Cross-Border Logistics Operations Manager to oversee warehouse entry reservations and the full cargo flow from destination port to warehouse.

The role requires 3+ years in cross-border operations, a Bachelor’s degree or higher, and fluency in Chinese and English. Prior customs or cross-border trade training is preferred, with strong data analysis and reporting abilities expected.

Qualifications

• 3+ years in cross-border logistics operations.
• Experience in managing reservations and cargo flow is preferred.
• Experience with customs or cross-border trade training is a plus.

Responsibilities

• Manage warehouse entry reservations.
• Monitor cargo flow from destination port to warehouse.
• Follow up on booking, pickup, customs declaration and clearance.
• Track shipment status and resolve exceptions promptly.
• Manage operational data for cross-border businesses.
• Analyze overall operational performance in Europe and propose optimizations.
• Calculate transit time and optimize transport capacity.
• Generate operation reports and KPI data.

Skills

Cross-border ops

Logistics

Data analysis

Education

Bachelor's degree

Job description

Cross-Border Logistics Operations Manager

What You'll Do

1. Manage warehouse entry reservations

2. Monitor full cargo flow from destination port to warehouse

3. Follow up on booking, pickup, customs declaration and clearance

4. Track shipment status and resolve exceptions in a timely manner

5. Manage operational data for cross-border businesses

6. Analyze overall operational performance in Europe and propose optimization plans

8. Calculate transit time and optimize transport capacity

9. Generate operation reports and KPI data

About You

• Industry Experience: 3 years or above
• Position-related Experience: 3 years or above
• Education: Bachelor’s degree or higher
• Language Proficiency: Fluent in Chinese and English
• Professional Skills: Prior cross-border operation experience required; candidates with customs or cross-border trade professional training are preferred