TikTok Shop - Logistics Operations Manager, Intra EU Solutions (Chinese Speaker)

TikTok; Madrid; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

TikTok Shop is hiring a Logistics Operations Manager for Intra EU Solutions in Madrid. You will lead daily Pan-European logistics operations, coordinate with 4PL carriers, and optimize SOPs for cost, speed, and experience.

Fluency in Chinese and English is required to communicate with Mainland China partners. The role focuses on onboarding, training, and improvements across onboarding, system integration, shipping error reports, pickup handover, and coordination with merchants to enhance

Competenze

• Bachelor's degree or higher in logistics, operations, or related field.
• 5+ years in logistics operations with knowledge of 4PL, onboarding, customs.
• Strong data analysis and problem-solving, with merchant training experience.

Mansioni

• Oversee daily operation and monitoring of Pan-European logistics costs, timeliness and customer experience; coordinate with 4PL carriers and SOP milestones.
• Act as POC for merchants; establish SOPs, onboardings, system integrations, and training to improve user experience and retention.
• Track merchant 4PL penetration growth, deliver insights and root-cause analyses; collaborate with local BD to hit growth targets.
• Plan pan-European segmented logistics network and routing strategies aligning with European market needs.

Conoscenze

Data analysis

Merchant training

Merchant onboarding

Logistics operations

Cross-border logistics

Bilingual Chinese/English

Formazione

Bachelor's degree or above

Descrizione del lavoro

TikTok Shop - Logistics Operations Manager, Intra EU Solutions (Chinese Speaker)

Location:

Madrid

Employment Type:

Regular

Job Code:

A232992

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Responsibilities

About the TeamThe Intra-European Logistics Operations Team plays a critical role in Pan-European e-commerce operations. We are dedicated to helping TikTok merchants better fulfill cross-border logistics orders in the Pan-European market, thereby driving merchants' business growth. We are also responsible for optimizing the efficiency of every link in the logistics fulfillment process, to deliver better logistics services for TikTok e-commerce consumers.We are looking for an experienced Logistics Operations Manager to be responsible for Intra-European logistics operations.

• Responsible for the daily operation and monitoring of logistics cost, timeliness and experience for Pan-European routes, coordinate the partnership with 4PL carriers, establish and continuously improve the SOP mechanism for each handover milestone, and continuously enhance the cost and experience metrics through data operation and process optimization.
• As the POC for Pan-European logistics for merchants, you will be deeply involved in daily operation management. By establishing operational SOPs, you will efficiently resolve various core issues related to merchant logistics fulfillment, including but not limited to onboarding and ordering, system integration, shipping error reports, pickup handover, and pickup coordination. You will also conduct merchant training and outreach to improve merchant user experience and retention.
• Continuously track the growth data of merchant 4PL penetration, deliver merchant insights and root cause analysis, identify growth blockers, and collaborate with the local BD team to drive the achievement of the scale and penetration growth targets for European 4PL merchants.
• Responsible for the planning of the pan-European segmented logistics network and the design of order allocation routing strategies, and continuously promote the long-term optimization of network efficiency and cost in combination with the business requirements of various European markets (Germany, France, Italy, Spain, etc.);

Qualifications

• Bachelor's degree or above, with a preference for candidates with a background in logistics and transportation or operations management;
• Have at least 5 years of work experience in logistics operations, with in-depth knowledge of any business links including but not limited to data integration, first-mile pickup, parcel sorting, line haul, courier delivery, return processes and import customs clearance;
• Understand the core logistics needs of merchants, possess merchant communication and problem-solving skills, with prior experience in merchant training, promotion, or merchant onboarding guidance being a plus; result-oriented with strong self-motivation.
• Possess strong data analysis capabilities, able to identify growth opportunities and operational issues through data and drive improvements.
• Fluent in both Chinese and English, with the ability to use both as working languages to communicate with merchants and logistics service providers based in Mainland China.

Preferred Qualifications

• Have solid working experience in logistics related to European platforms, with in-depth knowledge of major European courier companies and maintain good cooperative relationships with them;
• Familiar with the operation rules and governance policies of large e-commerce platforms;
• Able to undertake short-term business trips within Europe.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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