Merchant Operations Manager, Logistics — Spain & Italy

TikTok; Madrid; On-site; EUR 70,000 - 100,000; Full time

Job summary

TikTok is seeking an experienced Operations Manager to lead logistics operations for the Spain and Italy market. You will manage end-to-end operational performance, carrier relationships, and cost controls, ensuring scalable solutions for merchants across Europe.

The role requires deep knowledge of e-commerce logistics, strong stakeholder management and the ability to drive adoption of TikTok Shipping with high-volume merchants.

Qualifications

• 5+ years in Merchant Operations or related fields.
• Strong understanding of e-commerce logistics and supply chain.
• Experience collaborating with Product, Operations and Commercial teams.
• High oral proficiency in English & Chinese.

Responsibilities

• Own the onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in Spain & Italy.
• Develop understanding of merchants' logistics operations and translate into scalable operational solutions.
• Identify, recruit and onboard high-potential merchants to accelerate TikTok Shipping adoption.
• Build trusted relationships with merchants and serve as the primary contact for logistics topics.
• Collaborate with Product, Logistics Ops and Commercial teams to prioritize merchant requirements and improve TikTok Shipping.
• Collect and analyze merchant feedback and drive improvements in merchant and buyer experience.
• Develop seller enablement materials, onboarding guides and best practices, delivering training via webinars, workshops and merchant meetings.
• Monitor merchant adoption and performance, providing regular reporting and actionable insights.

Skills

Merchant Operations

E-commerce Logistics

Stakeholder Management

Data-driven

Job description

TikTok is seeking an experienced Operations Manager to lead logistics operations for the Spain and Italy market. You will manage end-to-end operational performance, carrier relationships, and cost controls, ensuring scalable solutions for merchants across Europe.

The role requires deep knowledge of e-commerce logistics, strong stakeholder management and the ability to drive adoption of TikTok Shipping with high-volume merchants.