First Line Analyst - German & English (80% FROM HOME)

Computacenter AG & Co. oHG; Barcelona; Híbrido; EUR 21.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ticket restaurant

Private health insurance

Hybrid work 80% remote

Fully paid training

Descripción de la vacante

Computacenter Spain, part of the global Computacenter group, is seeking a First Line Analyst fluent in German & English to join the Global Service Desk. You will help users across Europe by solving IT issues and documenting calls in the ticketing tool.

Work is hybrid (80% remote, 4 onsite days per month) with a full-time 39-hour week, rotating 07:00-19:00 schedules. The role offers ticket restaurant, private health insurance after 6 months, and a competitive gross annual salary of 20,535.87€.

Formación

• Fluent in German and English required.
• Interest in learning IT and strong communication skills.

Responsabilidades

• Answering and supporting queries via tools, phone and email across Europe
• Resolving IT issues for partners during office work
• Documentation and logging of calls in the ticketing tool
• Delegating problems to competent teams and maintaining customer satisfaction
• Communicating with team members and other departments

Conocimientos

German language

English language

Descripción del empleo

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Location: Spain - Barcelona | Job-ID: 215903 | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.

We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for a First Line Analyst, fluent in German & English,to join our team at Computacenter Spain.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your future tasks will be:

You will be part of a friendly team for one of our international customers and you’ll be responsible for finding practical solutions to IT problems.

You’ll enjoy an environment where people support and respect each other, while doing the following tasks:

• Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

What do we offer you?

• -Hybrid work 80% of the time - 4 days/month on-site
• -Full-time contract 39hours/week
• -Schedule: rotative, Monday-Friday 07:00-19:00
• -Ticket restaurant (1100€ per year) after 3 months
• -Private health insurance after 6 months
• -Annual salary of 20,535.87€ gross/year
• -An international environment where people support and respect each other
• -Access to VIP District: gym discounts, restaurants, car wash, etc
• -Career development and leadership program opportunities
• -Free online language classes (GER, FRE, SPA & ENG)
• -Fast recruitment process
• -Fully paid training

You are the ideal candidate if:

• You are fluent in German & English.
• You are interested in learning about IT.
• You have logical thinking and enjoy helping other people to solving issues.
• You have outstanding communication skills and customer focused mind-set.
• You have the ability to do multitasking.
• You enjoy working in a team.
• You respect the time schedule and are punctual.

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.