German-Speaking Helpdesk Agent | 24/7 Support | Las Palmas

Grupo Crit; Santa Cruz de Tenerife; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Contract via temp agency

Job summary

Grupo Crit in Las Palmas, Spain, seeks energetic Level 1 Helpdesk agents for a flagship center. You will handle customer interactions via phone, email and the web, delivering technical support and problem solving.

Requirements include fluent German and English (Spanish a plus), basic PC skills, and excellent communication. The role requires 40 hours weekly in rotating shifts (7x24) in a multicultural, dynamic environment.

Qualifications

• Mandatory languages: fluent German and English; Spanish is a plus.
• Basic PC skills and good communication abilities required.
• Availability to work in 7x24 shifts (40 hours per week).
• Customer-oriented approach with ability to work in a multicultural team.

Responsibilities

• Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Escalate unresolved issues to support leads, designated (Client) service group.
• Work with departmental staff to promote, develop, and maintain strong customer service values.

Skills

German language

English language

Customer service

Communication skills

Shift work

Basic PC skills

Job description

Grupo Crit in Las Palmas, Spain, seeks energetic Level 1 Helpdesk agents for a flagship center. You will handle customer interactions via phone, email and the web, delivering technical support and problem solving.

Requirements include fluent German and English (Spanish a plus), basic PC skills, and excellent communication. The role requires 40 hours weekly in rotating shifts (7x24) in a multicultural, dynamic environment.