Global IT Help Desk – First-Line Support & Training

BYD Europe; Madrid; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commuting allowance

Training & development

Team events

Inclusive culture

Descripción de la vacante

BYD Iberia is seeking an IT Help Desk Specialist to deliver first-line technical support for employees in Madrid. You will troubleshoot hardware, software, and network issues, manage user accounts, and ensure services run smoothly through ticketing systems and SLAs.

Join a fast-growing tech organization and help protect our zero-emission mission by promoting cybersecurity best practices, onboarding new users, and collaborating with EU and HQ IT teams on upgrades and deployments.

Formación

• Bachelor's degree in IT or related field or equivalent practical experience.
• Fluent in English and Spanish (written and spoken).
• At least 3 years' experience in IT Help Desk or Desktop Support.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.

Responsabilidades

• Provide first-level IT support for hardware, software, network, and system issues via ticketing systems, phone, email, and in-person.
• Diagnose, troubleshoot, and resolve end-user problems; escalate complex issues when needed.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and IT hardware.

Conocimientos

English

Spanish

Customer service

Troubleshooting

Windows support

Active Directory

Educación

Bachelor's degree in IT or related field

Herramientas

Windows OS

Microsoft 365

Active Directory

Networking basics

ITSM tools

Descripción del empleo

BYD Iberia is seeking an IT Help Desk Specialist to deliver first-line technical support for employees in Madrid. You will troubleshoot hardware, software, and network issues, manage user accounts, and ensure services run smoothly through ticketing systems and SLAs.

Join a fast-growing tech organization and help protect our zero-emission mission by promoting cybersecurity best practices, onboarding new users, and collaborating with EU and HQ IT teams on upgrades and deployments.