Bilingual English Customer Support (FR/ES) - Barcelona

Konecta; Barcelona; In loco; EUR 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fixed salary plus bonuses

Comprehensive onboarding training

Office with sea views

Discount portal for experiences

Discount on private health insurance

Career growth opportunities

Descrizione del lavoro

Konecta is seeking an English-speaking customer support professional for our Barcelona center. You will handle inbound contacts and provide high-quality service in a fast-paced call center environment.

Fluency in English plus advanced Spanish or French is required. Strong communication and computer skills, with a proactive, service-driven attitude, are essential for success in this role.

Competenze

• Native or bilingual English speaker.
• Advanced level in French or Spanish is required.
• Available to work from our city centre offices in Barcelona.
• Strong communication skills and computer proficiency.
• Passion for delivering outstanding customer service.

Mansioni

• Handle inbound customer contacts by phone or email.
• Provide professional and efficient customer support in a call center environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and elevate complex cases when necessary.
• Complete tasks such as case follow-up, data entry, and request processing.

Conoscenze

English native/bilingual

French or Spanish (advanced)

Communication skills

Computer proficiency

Descrizione del lavoro

Konecta is seeking an English-speaking customer support professional for our Barcelona center. You will handle inbound contacts and provide high-quality service in a fast-paced call center environment.

Fluency in English plus advanced Spanish or French is required. Strong communication and computer skills, with a proactive, service-driven attitude, are essential for success in this role.