CUSTOMER SERVICE ENGLISH MARKET

Konecta; Barcelona; Presencial; EUR 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed salary plus bonuses

Comprehensive onboarding training

Office with sea views

Discount portal for experiences

Discount on private health insurance

Career growth opportunities

Descripción de la vacante

Konecta is seeking an English-speaking customer support professional for our Barcelona center. You will handle inbound contacts and provide high-quality service in a fast-paced call center environment.

Fluency in English plus advanced Spanish or French is required. Strong communication and computer skills, with a proactive, service-driven attitude, are essential for success in this role.

Formación

• Native or bilingual English speaker.
• Advanced level in French or Spanish is required.
• Available to work from our city centre offices in Barcelona.
• Strong communication skills and computer proficiency.
• Passion for delivering outstanding customer service.

Responsabilidades

• Handle inbound customer contacts by phone or email.
• Provide professional and efficient customer support in a call center environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and elevate complex cases when necessary.
• Complete tasks such as case follow-up, data entry, and request processing.

Conocimientos

English native/bilingual

French or Spanish (advanced)

Communication skills

Computer proficiency

Descripción del empleo

WHO WE ARE

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking a native or bilingual English speaker with an advanced level in Spanish or French to join our team in Barcelona. You will work in the inbound service as customer support for one of our clients.

RESPONSIBILITIES

• Handle inbound customer contacts by phone or email
• Provide professional and efficient customer support in a call center environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and elevate complex cases when necessary.
• Complete tasks such as case follow-up, data entry, and request processing.
• Follow company policies, quality standards, and data protection rules.

REQUIREMENTS

• Native or bilingual English speaker.
• Advanced level in French or Spanish is required.
• Available to work from our city centre offices in Barcelona.
• Strong communication skills and computer proficiency.
• Passion for delivering outstanding customer service.
• A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

WHAT WE OFFER

• Fix salary + bonuses
• - Comprehensive onboarding training, along with regular training sessions to support your professional growth.
• - An exceptional office location offering a unique work environment with breathtaking sea views.
• - Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance.
• - Strong potential for career growth and advancement within our organisation.

We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.