Bilingual Customer Support Admin Specialist

Adecco; Barcelona; On-site; EUR 18,000 - 28,000; Full time

Job summary

Adecco is seeking an Administrative Support Specialist for the Customer Service Department of a leading multinational company in the Retail sector, located in Montcada i Reixac. The role focuses on managing customer inquiries and supporting both in-store and online customers.

You will work in a dynamic, team-oriented environment with strong organizational and communication requirements. English and Catalan proficiency is valued, with German skills considered a plus.

Qualifications

• Previous experience in administrative or customer service roles.
• Strong organizational and communication skills.
• Ability to work in a dynamic, team-oriented environment.
• Proficiency in English and/or German will be highly valued.

Responsibilities

• Managing customer inquiries and providing support through various social media platforms and contact channels.
• Handling complaints and inquiries related to physical stores and online sales.
• Providing telephone support to customers in Spanish and Catalan; English proficiency is considered an asset.
• Demonstrating empathy, a proactive attitude, and commitment to resolving customer needs with excellence.
• Maintaining clear and effective written communication.
• Experience with social media platforms at user level is desirable, along with the ability to work efficiently across multiple systems simultaneously.

Skills

Customer service

Administrative support

Teamwork

Learning agility

Communication skills

Organizational skills

Job description

Adecco is seeking an Administrative Support Specialist for the Customer Service Department of a leading multinational company in the Retail sector, located in Montcada i Reixac. The role focuses on managing customer inquiries and supporting both in-store and online customers.

You will work in a dynamic, team-oriented environment with strong organizational and communication requirements. English and Catalan proficiency is valued, with German skills considered a plus.