Finnish speaking Customer Service Representative

Cross Border Talents; Málaga; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Career development

Language classes

On-site in Málaga

Job summary

Cross Border Talents in Málaga, Spain is seeking a Finnish-speaking Customer Service Representative to support customers of well-known fashion brands. You will handle inquiries via phone, email, chat and other channels, resolve issues, and provide product and service information to ensure a positive experience.

The role requires fluent Finnish, with advanced English or Spanish, strong communication and listening skills, and the ability to manage inquiries from initial contact to resolution.

Qualifications

• Fluent or bilingual in Finnish.
• Advanced English or Spanish.
• Excellent communication and listening skills.
• Ability to handle inquiries end-to-end and meet SLAs.

Responsibilities

• Handle customer inquiries via phone, email, chat and other channels.
• Resolve issues and provide product/service information to ensure a positive experience.
• Document customer interactions and maintain records.
• Meet service-level targets and escalate complex cases when necessary.

Skills

Finnish language

English proficiency

Spanish proficiency

Communication skills

Active listening

Customer service

Problem solving

Job description

HIRING: Customer Service Representative

Language: Finnish

Location: Málaga, Spain | Work Model: On-site

Start date: 01/11/2026

I am looking for a Finnish-speaking Customer Service Representative to support customers of well-known fashion brands. The role involves handling customer inquiries via phone, email, chat, and other communication channels, resolving issues, providing product and service information, and ensuring a positive customer experience. You will also document customer interactions, meet service-level targets, and escalating complex cases when necessary.

Requirements: Fluent or bilingual proficiency in Finnish.

Advanced English or Spanish.

Excellent communication, active listening, and customer service skills.

Ability to manage inquiries from initial contact through resolution.

Strong problem-solving skills, adaptability, and attention to detail.

Ability to follow established procedures and meet service-level agreements.

.Full-time, 39 hours per week.

Permanent contract. Paid training, Career development opportunities, specialized courses, and language classes.

Access to free learning and leadership development programs.

Rotating shifts Monday to Sunday, between 08:00 and 19:00.

On-site work in Málaga, Spain.

Documentation EU Passport or Valid work authorisation for Spain .