Barcelona Customer Care Pro: High-Volume Support & Bonuses

Savior Artigos Texteis Lda; Montgat; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Welcome bonus

Monthly bonus

On-site in Barcelona

Job summary

Savior Artigos Texteis Lda in Barcelona, Spain is seeking a customer service professional to support airline customers by phone, delivering a high-quality experience. This on-site role offers a full-time schedule with rotating shifts and a €19,623.34 gross/year salary plus a €1,000 welcome bonus and a €120 monthly performance bonus.

Requirements include fluent Spanish (C1), English (B2), and prior customer service experience with the ability to handle high call volumes.

Qualifications

• Fluent Spanish, C1 level (spoken and written).
• English, B2 (spoken and written).
• Previous customer service experience required.
• Proven experience handling high-volume calls.
• Resilience in sensitive situations.
• Strong communication, empathy, and decision-making skills.
• Availability for rotating shifts.

Responsibilities

• Support airline customers by phone, focusing on great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented in stressful situations.
• Make good decisions in real time.

Skills

Fluent Spanish

English B2

Customer service experience

High-volume calls

Resilience

Communication & empathy

Rotating shifts

Job description

Savior Artigos Texteis Lda in Barcelona, Spain is seeking a customer service professional to support airline customers by phone, delivering a high-quality experience. This on-site role offers a full-time schedule with rotating shifts and a €19,623.34 gross/year salary plus a €1,000 welcome bonus and a €120 monthly performance bonus.

Requirements include fluent Spanish (C1), English (B2), and prior customer service experience with the ability to handle high call volumes.