Barcelona On-Site Customer Experience Agent

Savior Artigos Texteis Lda; Badalona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

On-site in Barcelona

Job summary

Savior Artigos Texteis Lda in Barcelona, Spain, is seeking a customer service professional to support airline customers on-site. You will manage high-volume calls with a focus on delivering excellent service in a dynamic, fast-paced environment.

The role requires fluent Spanish (C1) and English (B2), prior customer service experience, and the ability to handle sensitive situations with empathy and clear communication. On-site position with rotating shifts offers growth opportunities.

Qualifications

• Fluent Spanish (C1) in spoken and written
• English (B2) in spoken and written
• Previous customer service experience required
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Availability for rotating shifts

Responsibilities

• Support airline customers by phone, delivering a great experience
• Handle high call volumes efficiently
• Stay calm, empathetic, and solution‑oriented during stressful interactions
• Make quick, sound decisions in real time

Skills

Customer service

Communication

Resilience

Job description

Savior Artigos Texteis Lda in Barcelona, Spain, is seeking a customer service professional to support airline customers on-site. You will manage high-volume calls with a focus on delivering excellent service in a dynamic, fast-paced environment.

The role requires fluent Spanish (C1) and English (B2), prior customer service experience, and the ability to handle sensitive situations with empathy and clear communication. On-site position with rotating shifts offers growth opportunities.