Barcelona Airline Customer Experience Agent

Savior Artigos Texteis Lda; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Job summary

Savior Artigos Texteis Lda in Barcelona is seeking a dedicated customer service representative to support our well-known airline client. This on-site role requires fluency in Spanish (C1) and English (B2), resilience in high-volume calls, and a calm, empathetic communication style.

You will handle calls, ensure a great customer experience, and adapt to rotating shifts. A welcome bonus is paid from day one, plus monthly performance bonuses, with a competitive gross yearly salary of €19,623.34.

Qualifications

• Fluent in Spanish (C1) and English (B2).
• Previous customer service experience required.
• Proven ability to handle high-volume calls.
• Resilient, empathetic, and solution‑focused in stressful situations.
• Willing to rotate shifts and work on-site in Barcelona.

Responsibilities

• Support airline customers by phone, with a focus on a great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations.
• Make good decisions in real time.

Skills

Spanish (C1)

English (B2)

Customer service experience

High-volume calls handling

Empathy

Decision-making

Job description

Savior Artigos Texteis Lda in Barcelona is seeking a dedicated customer service representative to support our well-known airline client. This on-site role requires fluency in Spanish (C1) and English (B2), resilience in high-volume calls, and a calm, empathetic communication style.

You will handle calls, ensure a great customer experience, and adapt to rotating shifts. A welcome bonus is paid from day one, plus monthly performance bonuses, with a competitive gross yearly salary of €19,623.34.