Airline Customer Support – Barcelona (On-site)

Savior Artigos Texteis Lda; el Masnou; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Job summary

Savior Artigos Texteis Lda in Barcelona is seeking a customer service professional to support customers of a well-known Spanish airline. You will handle high-volume calls with a focus on delivering a great experience, staying calm and empathetic, and making quick decisions to resolve issues.

Fluent Spanish (C1) and English (B2) are required, along with prior customer service experience. This full-time role requires availability for rotating shifts in a dynamic, service-driven environment.

Qualifications

• Fluent Spanish (C1) and English (B2) required.
• Previous customer service experience is required.
• Proven experience handling high-volume calls.
• Resilience in sensitive situations and strong communication skills.
• Availability for rotating shifts.

Responsibilities

• Support airline customers by phone with a focus on great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution‑oriented when customers are in sensitive or stressful situations.
• Make good decisions in real time.

Skills

Spanish (C1)

English (B2)

Customer service experience

High-volume calls

Resilience

Empathy

Decision making

Rotating shifts availability

Job description

Savior Artigos Texteis Lda in Barcelona is seeking a customer service professional to support customers of a well-known Spanish airline. You will handle high-volume calls with a focus on delivering a great experience, staying calm and empathetic, and making quick decisions to resolve issues.

Fluent Spanish (C1) and English (B2) are required, along with prior customer service experience. This full-time role requires availability for rotating shifts in a dynamic, service-driven environment.