Barcelona Airline Customer Service Pro — High-Volume Support

CB Talents; el Masnou; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Job summary

CB Talents in Barcelona is hiring for a customer service role to support passengers for a well-known Spanish airline. The role is on-site, full-time, with 39 hours weekly and rotating shifts.

Fluent Spanish (C1) and English (B2) are required, along with prior customer service experience and the ability to handle high-volume calls. A welcome bonus plus monthly performance bonus are offered.

Qualifications

• Fluent Spanish (C1) written and spoken.
• English (B2) written and spoken.
• Previous customer service experience required.
• Proven ability to handle high-volume calls.
• Resilience in sensitive situations.

Responsibilities

• Support airline customers by phone, focusing on a great customer experience.
• Handle high call volumes and maintain professionalism.
• Stay calm, empathetic, and solution-oriented during stressful interactions.
• Make good real-time decisions to resolve issues for customers.

Skills

Spanish (C1)

English (B2)

Customer service experience

Job description

CB Talents in Barcelona is hiring for a customer service role to support passengers for a well-known Spanish airline. The role is on-site, full-time, with 39 hours weekly and rotating shifts.

Fluent Spanish (C1) and English (B2) are required, along with prior customer service experience and the ability to handle high-volume calls. A welcome bonus plus monthly performance bonus are offered.