Airline Customer Service Pro - Barcelona

CB Talents; Badalona; Sur place; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Welcome bonus

Monthly performance bonus

Résumé du poste

CB Talents in Barcelona is hiring for a full-time customer service role to support airline customers by phone, delivering a great experience. You will handle high call volumes and stay calm, empathetic, and solution oriented when customers are stressed, making real-time decisions as needed.

Fluency in Spanish (C1) and English (B2) is required, with availability for rotating shifts. This position is on-site in Barcelona, offering a welcome bonus and ongoing performance bonuses.

Qualifications

• Experience in customer service is required.
• Ability to manage high call volumes with calm demeanor.
• Excellent communication and problem-solving skills.
• Fluent Spanish (C1) and English (B2).

Responsabilités

• Provide phone support to airline customers with a focus on excellent service.
• Handle high call volumes efficiently.
• Remain calm, empathetic, and solution-oriented in stressful situations.
• Make real-time decisions to resolve issues.

Connaissances

Customer service

High-volume calls

Communication skills

Empathy

Description du poste

CB Talents in Barcelona is hiring for a full-time customer service role to support airline customers by phone, delivering a great experience. You will handle high call volumes and stay calm, empathetic, and solution oriented when customers are stressed, making real-time decisions as needed.

Fluency in Spanish (C1) and English (B2) is required, with availability for rotating shifts. This position is on-site in Barcelona, offering a welcome bonus and ongoing performance bonuses.