Barcelona Airline Customer Experience Specialist

CB Talents; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

€1,000 welcome bonus

Performance bonus: €120/month

Job summary

CB Talents in Barcelona is seeking a dedicated customer service professional to support customers of a well-known Spanish airline. This on-site role requires handling high call volumes while delivering a superior customer experience in a fast-paced environment.

You will use Spanish (C1) and English (B2) to resolve issues promptly, stay calm under pressure, and communicate with empathy. The position includes a welcome bonus and performance-based monthly incentives, reflecting a vibrant Barcelona

Qualifications

• Fluent Spanish, C1 (spoken and written).
• English, B2 (spoken and written).
• Previous customer service experience (required).
• Proven experience handling high-volume calls.
• Resilience in sensitive situations.
• Strong communication, empathy, and decision-making skills.
• Availability for rotating shifts.

Responsibilities

• Support airline customers by phone, with a focus on a great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations.
• Make good decisions in real time.

Skills

Spanish fluency (C1)

English proficiency (B2)

Customer service experience

High-volume call handling

Empathy and communication

Rotating shifts availability

Job description

CB Talents in Barcelona is seeking a dedicated customer service professional to support customers of a well-known Spanish airline. This on-site role requires handling high call volumes while delivering a superior customer experience in a fast-paced environment.

You will use Spanish (C1) and English (B2) to resolve issues promptly, stay calm under pressure, and communicate with empathy. The position includes a welcome bonus and performance-based monthly incentives, reflecting a vibrant Barcelona