Autonomous English-Speaking Customer Service Specialist – Benelux

ACS Mexico S DE RL DE CV; Asturias; On-site; EUR 28,000 - 36,000; Full time

Job summary

Axalta in Asturias, Spain, is seeking an English-speaking Customer Service Representative for the Benelux market. You will manage order processing, master data, and KPI-driven activities, collaborating with internal teams to meet customer commitments.

The role requires strong communication, problem-solving, and the ability to work autonomously in a fast-paced environment. Training will be provided for SAP, Salesforce, and Excel, with a focus on accuracy and timeliness.

Qualifications

• Fluency in English is essential.
• Background with SAP and Salesforce is beneficial; training provided.
• Excel experience is beneficial; training provided.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Serve as the primary contact for Netherlands customers and internal stakeholders.
• Manage end-to-end order processing and quality checks across systems.
• Maintain customer master data and support financial processes.
• Monitor KPIs, investigate variances, and assist in root-cause analysis.
• Provide sales support, forecast tracking, and operations backup as needed.

Skills

Fluency in English

Strong problem-solving

Independent work ethic

Education

Bachelor's degree or equivalent experience

Tools

SAP

Salesforce

Excel

Job description

Axalta in Asturias, Spain, is seeking an English-speaking Customer Service Representative for the Benelux market. You will manage order processing, master data, and KPI-driven activities, collaborating with internal teams to meet customer commitments.

The role requires strong communication, problem-solving, and the ability to work autonomously in a fast-paced environment. Training will be provided for SAP, Salesforce, and Excel, with a focus on accuracy and timeliness.