English-Speaking Customer Service Representative – Benelux Market

Axalta Coating Systems; Asturias; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Axalta Coating Systems is seeking an English-speaking Customer Service Representative to support the Benelux market from our Asturias, Spain facility. You will manage customer interfaces, order processing, and data maintenance while ensuring alignment with internal KPIs and quality standards.

The role involves interaction with Netherlands customers and distributors, use of SAP/Salesforce, and collaboration with internal teams to deliver on-time and accurate orders.

Formación

• English fluency is essential.

Responsabilidades

• Serve as primary contact for Netherlands customers, distributors and internal stakeholders.
• Maintain proactive communication about order delays due to supply, production, or logistics issues.
• Build strong customer relationships and understand their business and key contacts.
• Collaborate with internal teams to meet customer requirements and commitments.
• End-to-End order processing and quality checks; verify orders across systems.
• Monitor open orders to ensure on-time and accurate delivery (OTIF).
• Follow QS 9000, ISO and related guidelines; support KPI achievement.
• Master data maintenance and financial support including cash collection and credit holds.
• Sales support, forecast tracking and account reporting; back up for CSRs.

Conocimientos

English fluency

Problem solving

Independent work

Senior profile preferred

Planning/logistics

SAP

Salesforce

Excel

Educación

Bachelor’s degree or equivalent experience

Herramientas

SAP

Salesforce

Descripción del empleo

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernising infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for an English-Speaking Customer Service Representative - Benelux Market to join us at our facility in Asturias, Spain.

We are looking for a highly autonomous, solution-oriented, and process-driven professional to join our Netherlands Customer Service team. The ideal candidate thrives in a fast-paced environment, seamlessly juggling multiple tasks—from active phone calls to SAP and Salesforce (SFDC) data management—while maintaining strict adherence to company procedures and team KPIs. Following an initial training period, you will be expected to quickly gain autonomy, take ownership of your accounts and activities, and proactively drive solutions for both internal and external stakeholders.

Key Responsibilities

• Customer Interface & Account Management
• Serve as the primary contact for key Netherlands customers, distributors, and internal stakeholders.
• Maintain proactive communication, promptly informing customers of any order delays due to supply, production, or logistics issues.
• Build strong customer relationships, gaining a deep understanding of their business, organization, and key contacts.
• Collaborate with internal teams to ensure customer requirements are understood and commitments are delivered on time.
• End-to-End Order Processing & Quality Control
• Manage the complete order process from inquiry through delivery.
• Process and verify customer orders, including complex and specialized requests, ensuring accuracy across systems.
• Perform quality checks and implement corrective actions when required.
• Monitor open orders daily to ensure on-time and accurate delivery.
• Process Compliance, Guidelines & KPI Tracking
• Follow established procedures and quality standards, including QS 9000, ISO, and related guidelines.
• Support team KPI achievement, including order accuracy, response times, and OTIF performance.
• Handle customer complaints and returns in line with company policies.
• Collect and analyze information to support effective root-cause investigations and resolution.
• Master Data Maintenance & Financial Support
• Maintain Customer Master Data in accordance with company procedures and guidelines.
• Process updates related to customer, material, and pricing data.
• Support cash collection and credit hold processes.
• Assist in resolving credit issues, including invoice adjustments, debit/credit notes, and related documentation.
• Sales Support, Forecast Tracking & Operations
• Monitor sales performance against forecasts and investigate key variances with customers.
• Support Sales with account reporting, analysis, and volume tracking.
• Provide operational backup for Junior and Senior CSRs as needed.

Key Requirements

• Fluency in English is essential. Dutch, French or another European language is an advantage, but not a requirement.
• Experience with SAP and Salesforce is beneficial, but not mandatory; training can be provided.
• Excel experience is beneficial, but not mandatory. Advanced or expert-level skills are not required, and training can be provided.
• Background in planning or logistics is a plus.
• A senior profile is preferred, but junior applicants with the right attitude, a proactive mindset and a willingness to learn are also welcome.
• Strong problem-solving skills with the ability to work independently.
• Bachelor’s degree or equivalent experience

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernising infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

This is an active opening for which we are recruiting to fill immediately.