English-Speaking Customer Service Representative – Benelux Market

Axalta Coat. Sys. Spain; Coruño; Sur place; EUR 32 000 - 43 000; Plein temps

Résumé du poste

Axalta is seeking an English-speaking Customer Service Representative for the Benelux Market at our Asturias, Spain facility. You will manage Netherlands accounts, monitor order status, inform customers of delays, process orders end-to-end, and ensure data accuracy in SAP and Salesforce.

The role requires a proactive, independent problem-solver who can collaborate with internal teams to meet KPIs such as OTIF and order accuracy. You will also support master data updates and credit-related tasks.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with customer service in a fast-paced environment is a plus.
• Ability to work independently and handle multiple tasks with accuracy.

Responsabilités

• Serve as the primary contact for Netherlands customers and internal stakeholders.
• Process and manage orders from inquiry to delivery with accuracy in SAP/Salesforce.
• Maintain Customer Master Data and support credit and data updates.
• Monitor orders and collaborate with internal teams to meet OTIF and KPI targets.

Connaissances

English fluency

Problem-solving

Independence

Cross-team collaboration

Formation

Bachelor’s degree or equivalent experience

Outils

SAP

Salesforce

Excel

Description du poste

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.We are currently looking for an English-Speaking Customer Service Representative – Benelux Market to join us at our facility in Asturias, Spain.We are looking for a highly autonomous, solution-oriented, and process-driven professional to join our Netherlands Customer Service team. The ideal candidate thrives in a fast-paced environment, seamlessly juggling multiple tasks—from active phone calls to SAP and Salesforce (SFDC) data management—while maintaining strict adherence to company procedures and team KPIs. Following an initial training period, you will be expected to quickly gain autonomy, take ownership of your accounts and activities, and proactively drive solutions for both internal and external stakeholders.Key responsibilities:1. Customer Interface & Account ManagementServe as the primary contact for key Netherlands customers, distributors, and internal stakeholders.Maintain proactive communication, promptly informing customers of any order delays due to supply, production, or logistics issues.Build strong customer relationships, gaining a deep understanding of their business, organization, and key contacts.Collaborate with internal teams to ensure customer requirements are understood and commitments are delivered on time.2. End-to-End Order Processing & Quality ControlManage the complete order process from inquiry through delivery.Process and verify customer orders, including complex and specialized requests, ensuring accuracy across systems.Perform quality checks and implement corrective actions when required.Monitor open orders daily to ensure on-time and accurate delivery.3. Process Compliance, Guidelines & KPI TrackingFollow established procedures and quality standards, including QS 9000, ISO, and related guidelines.Support team KPI achievement, including order accuracy, response times, and OTIF performance.Handle customer complaints and returns in line with company policies.Collect and analyze information to support effective root-cause investigations and resolution.4. Master Data Maintenance & Financial SupportMaintain Customer Master Data in accordance with company procedures and guidelines.Process updates related to customer, material, and pricing data.Support cash collection and credit hold processes.Assist in resolving credit issues, including invoice adjustments, debit/credit notes, and related documentation.5. Sales Support, Forecast Tracking & OperationsMonitor sales performance against forecasts and investigate key variances with customers.Support Sales with account reporting, analysis, and volume tracking.Provide operational backup for Junior and Senior CSRs as needed.Key requirements:Fluency in English is essential. Dutch, French or another European language is an advantage, but not a requirement.Experience with SAP and Salesforce is beneficial, but not mandatory; training can be provided.Excel experience is beneficial, but not mandatory. Advanced or expert-level skills are not required, and training can be provided.Background in planning or logistics is a plus.A senior profile is preferred, but junior applicants with the right attitude, a proactive mindset and a willingness to learn are also welcome.Strong problem-solving skills with the ability to work independently.Bachelor’s degree or equivalent experienceAxalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.Our Company:Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to [e-mail] is an active opening for which we are recruiting to fill immediately.