English-Speaking Customer Service Representative – Benelux Market

Axalta; Asturias; On-site; EUR 30,000 - 38,000; Full time

Job summary

Axalta’s Netherlands Customer Service team seeks an English-speaking CSR for the Benelux market based in Asturias, Spain. You will handle orders, maintain customer relationships, and coordinate with internal teams to meet service KPIs. Training is provided to master SAP and Salesforce usage.

The role emphasizes autonomy, proactive problem solving, and accurate data management, with emphasis on order processing, master data maintenance, and financial support for customers.

Qualifications

• Fluent in English is essential.
• Experience with SAP and Salesforce is beneficial but not mandatory; training can be provided.
• Excel experience is beneficial, but not mandatory and training can be provided.
• Background in planning or logistics is a plus.
• Senior profile is preferred, but junior applicants with the right attitude and willingness to learn are welcome.
• Strong problem-solving skills with the ability to work independently.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Serve as the primary contact for Netherlands customers, distributors, and internal stakeholders.
• Maintain proactive communication, informing customers of any order delays due to supply, production, or logistics issues.
• Build strong customer relationships and understand their business, organization, and key contacts.
• Collaborate with internal teams to ensure customer requirements are understood and commitments are delivered on time.
• Manage the complete order process from inquiry through delivery; perform quality checks and actions when required.

Skills

Fluent English

Strong communication

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Salesforce

Excel

Job description

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for an English-Speaking Customer Service Representative – Benelux Market to join us at our facility in Asturias, Spain.

We are looking for a highly autonomous, solution-oriented, and process-driven professional to join our Netherlands Customer Service team. The ideal candidate thrives in a fast-paced environment, seamlessly juggling multiple tasks—from active phone calls to SAP and Salesforce (SFDC) data management—while maintaining strict adherence to company procedures and team KPIs. Following an initial training period, you will be expected to quickly gain autonomy, take ownership of your accounts and activities, and proactively drive solutions for both internal and external stakeholders.

Key responsibilities:

1. Customer Interface & Account Management

• Serve as the primary contact for key Netherlands customers, distributors, and internal stakeholders.
• Maintain proactive communication, promptly informing customers of any order delays due to supply, production, or logistics issues.
• Build strong customer relationships, gaining a deep understanding of their business, organization, and key contacts.
• Collaborate with internal teams to ensure customer requirements are understood and commitments are delivered on time.

2. End-to-End Order Processing & Quality Control

• Manage the complete order process from inquiry through delivery.
• Process and verify customer orders, including complex and specialized requests, ensuring accuracy across systems.
• Perform quality checks and implement corrective actions when required.
• Monitor open orders daily to ensure on-time and accurate delivery.

3. Process Compliance, Guidelines & KPI Tracking

• Follow established procedures and quality standards, including QS 9000, ISO, and related guidelines.
• Support team KPI achievement, including order accuracy, response times, and OTIF performance.
• Handle customer complaints and returns in line with company policies.
• Collect and analyze information to support effective root-cause investigations and resolution.

4. Master Data Maintenance & Financial Support

• Maintain Customer Master Data in accordance with company procedures and guidelines.
• Process updates related to customer, material, and pricing data.
• Support cash collection and credit hold processes.
• Assist in resolving credit issues, including invoice adjustments, debit/credit notes, and related documentation.

5. Sales Support, Forecast Tracking & Operations

• Monitor sales performance against forecasts and investigate key variances with customers.
• Support Sales with account reporting, analysis, and volume tracking.
• Provide operational backup for Junior and Senior CSRs as needed.

Key requirements:

• Fluency in English is essential. Dutch, French or another European language is an advantage, but not a requirement.

• Experience with SAP and Salesforce is beneficial, but not mandatory; training can be provided.

• Excel experience is beneficial, but not mandatory. Advanced or expert-level skills are not required, and training can be provided.

• Background in planning or logistics is a plus.

• A senior profile is preferred, but junior applicants with the right attitude, a proactive mindset and a willingness to learn are also welcome.

• Strong problem-solving skills with the ability to work independently.

• Bachelor’s degree or equivalent experience

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

This is an active opening for which we are recruiting to fill immediately.