Asistente de Apoyo y Participación_CEUTA

IOM; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

IOM Madrid seeks a dedicated facilitator to provide essential information and orientation to migrants in a reception facility, ensuring they understand available services, rights, and responsibilities.

You will map local health, social, and educational resources, encourage migrant participation in decision-making, and organize activities to build resilience and autonomy while reporting issues to supervision.

Formación

• Secondary school qualification is required.
• A degree in social sciences, humanities, or a relevant field is advantageous.
• A minimum of one year of humanitarian experience is required.
• Experience coordinating and communicating with government authorities, diplomatic entities, and other stakeholders is necessary.
• Prior work with international organisations, NGOs, or governmental institutions is beneficial.

Responsabilidades

• Provide clear, timely, and culturally sensitive information to migrants in the reception facility.
• Identify and map local health, social, and educational services to facilitate access.
• Promote migrant participation in decision-making and gather feedback.
• Organize individual and group activities to build resilience and autonomy.
• Record, track, and address beneficiary feedback; report issues to supervision.
• Help prevent and mediate tensions within the facility and support data collection.

Conocimientos

Interpersonal skills

Communication skills

Report writing

Organizational skills

Facilitation

Presentation skills

MS Office

Web-based systems

Deadline-driven

Professional responsibility

Humanitarian principles

Educación

Secondary school qualification

Degree in social sciences/humanities or relevant field

Herramientas

(none)

Descripción del empleo

Organizational context: The International Organization for Migration (IOM), established in 1951, is the United Nations agency for migration. It collaborates closely with governmental, intergovernmental, and non-governmental partners, committed to the principle that human and orderly migration benefits migrants and society. IOM strives to address operational challenges in migration management, advance understanding of migration issues, foster socio-economic development through migration, and uphold the human dignity and well-being of migrants.

Job purpose: This role is designed to provide essential support and engagement for migrant populations within a reception facility. The primary purpose is to ensure migrants receive clear, accurate, and culturally appropriate information regarding available services, rights, and responsibilities. The position facilitates their initial reception and orientation, promoting active participation in decision‑making processes that affect their well‑being and access to services. By mapping local resources and organizing activities, the role aims to strengthen migrant resilience, promote autonomy, foster positive coexistence, and enhance psychosocial well‑being. It plays a crucial part in identifying emerging needs and contributing to the continuous improvement of services provided within the reception context.

Responsibilities: Key responsibilities include providing clear, timely, and culturally sensitive information to migrants in the reception facility, supporting their initial reception and orientation by explaining rules, services, rights, and duties. The role involves identifying and mapping local services (health, social, educational) to facilitate migrant access. It promotes active migrant participation in decision‑making and develops community engagement mechanisms to gather feedback. Ensuring beneficiary feedback is recorded, tracked, and addressed is crucial. The position organizes individual and group activities to build resilience, promote autonomy, and foster positive coexistence. It also works to prevent and mediate tensions or conflicts within the facility, reporting issues to supervision. Data collection and reporting on community dynamics and needs are required, ensuring all activities comply with humanitarian principles, protection standards, and IOM policies.

Education: Secondary school qualification is required. A degree in social sciences, humanities, or a relevant field is considered an advantage.

Work experience: A minimum of one year of relevant work experience in humanitarian contexts is required. Experience in coordinating and communicating with governmental authorities, diplomatic entities, and other stakeholders is also necessary. Prior work experience with international organizations, NGOs, or governmental institutions is beneficial.

Skills: Excellent interpersonal and communication skills, ability to draft formal correspondence and project reports, strong organizational, facilitation, and presentation skills, proficiency in Microsoft Office Suite, experience with web-based management systems, ability to work under pressure and meet deadlines, high sense of professional responsibility, commitment to humanitarian principles.

Required languages:

Desired languages: