Airline Reservations & Ticketing Specialist

Qatar Airways; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Qatar Airways in Madrid seeks a Reservations and Ticketing Agent to deliver professional reservation and ticketing services for customers and travel trade partners. You will support revenue generation, handle ticketing transactions accurately, and respond to inquiries with excellent customer service, ensuring efficient face-to-face and telephone interactions.

Key duties include planning itineraries, calculating fares, assisting with seat allocations and upgrades, managing inventories, and

Formación

• High School qualification or a Bachelor’s degree (or equivalent).
• Recognized IATA or Airline Basic Traffic Course is an advantage.
• Good knowledge of world geography.
• Excellent English communication skills, both written and spoken.
• Knowledge of airline fares, special rates, promotions, and reservation processes.
• Strong customer service and relationship management skills.
• Ability to work accurately while supporting commercial objectives.
• Willingness to learn and develop professionally.

Responsabilidades

• Make and confirm reservations and process ticketing transactions for customers and travel agents.
• Plan travel itineraries, calculate fares, and provide routing options.
• Assist customers and agents with flight availability, seats, upgrades, and alternatives.
• Respond to reservation inquiries with high standards of service.
• Maintain passenger inventory records and manage flight capacity.
• Promote Qatar Airways products, services, and offers to support revenue.
• Support corporate customers, travel agents, and trade partners via engagement activities.
• Assist with Al Maha services and Qatar Airways holiday bookings when required.
• Manage cash handling and sales reporting following procedures.
• Comply with safety, security, quality, environmental and data protection requirements.

Conocimientos

Excellent English

Customer service

Relationship management

Attention to detail

Team collaboration

Professionalism

Willingness to learn

Educación

High School Qualification

Bachelor’s Degree or equivalent

Descripción del empleo

Qatar Airways in Madrid seeks a Reservations and Ticketing Agent to deliver professional reservation and ticketing services for customers and travel trade partners. You will support revenue generation, handle ticketing transactions accurately, and respond to inquiries with excellent customer service, ensuring efficient face-to-face and telephone interactions.

Key duties include planning itineraries, calculating fares, assisting with seat allocations and upgrades, managing inventories, and