Global Airline Reservations & Ticketing Specialist

Qatar Airways Group; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Qatar Airways Group is seeking a Reservations and Ticketing Agent to deliver professional reservation and ticketing services and support revenue generation. You will handle ticketing transactions, assist travel trade partners, and respond to inquiries with high standards of service.

The role requires either a High School qualification with 1 year of related experience or a Bachelor’s degree with no prior experience. IATA course is a plus, and English proficiency is essential.

Formación

• High School qualification with 1 year of job-related experience, or a Bachelor’s Degree (or equivalent) with no prior experience required.
• Recognized IATA or Airline Basic Traffic Course qualification is an advantage.
• Good knowledge of world geography.
• Excellent English communication skills, both written and spoken.
• Knowledge of airline fares, special rates, promotions, and reservation processes.
• Strong customer service and relationship management skills.
• Ability to work accurately while supporting commercial objectives.
• Willingness to learn and develop professionally.
• Strong attention to detail and quality standards.
• Ability to work collaboratively while maintaining professionalism.

Responsabilidades

• Make and confirm reservations and process ticketing transactions accurately for customers and travel agents.
• Plan travel itineraries, calculate fares, and provide routing options based on customer requirements.
• Assist customers and travel agents with flight availability, seat assignments, upgrades/downgrades, and alternative options.
• Respond to reservation and ticketing enquiries with high standards of customer service.
• Maintain accurate passenger inventory records and support management of flight capacity.
• Promote Qatar Airways products, services, and offers to support revenue generation.
• Support corporate customers, travel agents, and trade partners through engagement activities.
• Assist with Al Maha services and Qatar Airways holiday package bookings where required.
• Manage cash handling and sales reporting per procedures.
• Comply with operational, safety, security, quality, environmental, and data protection requirements.

Conocimientos

Customer service

English proficiency

Communication skills

Attention to detail

Sales orientation

Teamwork

Educación

High School Diploma

Bachelor's Degree (or equivalent)

IATA Basic Traffic Course

Descripción del empleo

Qatar Airways Group is seeking a Reservations and Ticketing Agent to deliver professional reservation and ticketing services and support revenue generation. You will handle ticketing transactions, assist travel trade partners, and respond to inquiries with high standards of service.

The role requires either a High School qualification with 1 year of related experience or a Bachelor’s degree with no prior experience. IATA course is a plus, and English proficiency is essential.