Reservations Agent CRO Madrid

Minor Hotels Europe and Americas; Madrid; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee rates for Minor Hotels

Career development and e-learning

Mobility opportunities

Descripción de la vacante

Minor Hotels Madrid is seeking a Booking Agent to join the Reservation Department in Madrid. You will manage reservation requests across channels, provide hotel information, upsell and cross-sell, and strive to exceed customer expectations with excellent service.

We look for candidates with flexibility, proactivity and a goal-driven mindset; hospitality or tourism training is preferred; sales and customer service experience are valued; English proficiency is a must; this is a full‑time,

Formación

• Flexibility, proactivity and liking to work by objectives.
• Schedule flexibility and availability for full-time on-site work.
• Experience in reservation management or commercial area is valued.
• English language is a must.

Responsabilidades

• Manage reservation service across direct and indirect channels from request to confirmation.
• Provide information about hotels, products and services.
• Upsell and cross-sell to increase revenue and exceed customer expectations.
• Carry out tasks with a high standard of service.

Conocimientos

Sales skills

Flexibility

Proactivity

Customer service

Educación

Hospitality/Tourism training

Descripción del empleo

Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up‑selling and cross‑selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!

WE LOOK FOR CANDIDATES WITH:

• Flexibility, Proactivity and liking to work by objectives;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of English is a must;
• Availability to carry out full‑time face‑to‑face functions

WE OFFER:

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e‑learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan
• 40, 30 hours per week
• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants