Reservation and Ticketing Agent - MAD

Qatar Airways Group; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Qatar Airways Group is seeking a Reservations and Ticketing Agent to deliver professional reservation and ticketing services and support revenue generation. You will handle ticketing transactions, assist travel trade partners, and respond to inquiries with high standards of service.

The role requires either a High School qualification with 1 year of related experience or a Bachelor’s degree with no prior experience. IATA course is a plus, and English proficiency is essential.

Formación

• High School qualification with 1 year of job-related experience, or a Bachelor’s Degree (or equivalent) with no prior experience required.
• Recognized IATA or Airline Basic Traffic Course qualification is an advantage.
• Good knowledge of world geography.
• Excellent English communication skills, both written and spoken.
• Knowledge of airline fares, special rates, promotions, and reservation processes.
• Strong customer service and relationship management skills.
• Ability to work accurately while supporting commercial objectives.
• Willingness to learn and develop professionally.
• Strong attention to detail and quality standards.
• Ability to work collaboratively while maintaining professionalism.

Responsabilidades

• Make and confirm reservations and process ticketing transactions accurately for customers and travel agents.
• Plan travel itineraries, calculate fares, and provide routing options based on customer requirements.
• Assist customers and travel agents with flight availability, seat assignments, upgrades/downgrades, and alternative options.
• Respond to reservation and ticketing enquiries with high standards of customer service.
• Maintain accurate passenger inventory records and support management of flight capacity.
• Promote Qatar Airways products, services, and offers to support revenue generation.
• Support corporate customers, travel agents, and trade partners through engagement activities.
• Assist with Al Maha services and Qatar Airways holiday package bookings where required.
• Manage cash handling and sales reporting per procedures.
• Comply with operational, safety, security, quality, environmental, and data protection requirements.

Conocimientos

Customer service

English proficiency

Communication skills

Attention to detail

Sales orientation

Teamwork

Educación

High School Diploma

Bachelor's Degree (or equivalent)

IATA Basic Traffic Course

Descripción del empleo

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

About the Role

As a Reservations and Ticketing Agent, you will provide professional reservation and ticketing services to customers and travel trade partners. You will support revenue generation, deliver excellent customer service, process ticketing transactions accurately, and ensure customer enquiries are handled efficiently through telephone and face-to-face interactions.

Key Responsibilities

• Make and confirm reservations and process ticketing transactions accurately for customers and travel agents.
• Plan travel itineraries, calculate fares, and provide routing options based on customer requirements.
• Assist customers and travel agents with flight availability, seat assignments, upgrades, downgrades, and alternative travel options.
• Respond to reservation and ticketing enquiries while delivering high standards of customer service.
• Maintain accurate passenger inventory records and support efficient management of available flight capacity.
• Promote Qatar Airways products, services, and special offers to support commercial objectives and revenue generation.
• Support corporate customers, travel agents, and trade partners through customer engagement activities.
• Assist with Al Maha services and Qatar Airways holiday package bookings where required.
• Manage cash handling and sales reporting activities in accordance with company procedures.
• Comply with operational, safety, security, quality, environmental, and data protection requirements.

Qualification

Be Part of an Extraordinary Story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

About You

• High School Qualification with a minimum of 1 year of job-related experience, or a Bachelor’s Degree (or equivalent) with no prior experience required.
• Recognized IATA or Airline Basic Traffic Course qualification is an advantage.
• Good knowledge of world geography.
• Excellent English communication skills, both written and spoken.
• Knowledge of airline fares, special rates, promotions, and reservation processes.
• Strong customer service and relationship management skills.
• Ability to work accurately while supporting commercial objectives.
• Willingness to learn and develop professionally.
• Strong attention to detail and quality standards.
• Ability to work collaboratively while maintaining professionalism.